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Banking sector to become less labour-intensive, automation the way forward

The central bank has not only lowered the quantum of staff from 21,494 to 14,785 during 2007-2017 but has done ...

Chennai Central station to get five food plazas

 Five food plazas are coming up in Chennai Central and at least two of them will open in the next 30 ...

Banking wrap: RBI fines 36 lenders for non-compliance of SWIFT-related norms, SBI links rates to external benchmark

The Reserve Bank of India (RBI) slapped fines ranging between Rs 1 lakh to Rs 4 lakh on 36 lenders as they were found ...

This Startup Wants To Be The Airbnb Of Fashion

Clothing rentals are not new. From the US-based Rent the Runway and Style Lend to UK-based Higher Studio, the ...

Labor to raise $160m a year from banks for new ‘fairness’ fund

Bill Shorten says Labor will start scheduling briefings with officials from government departments now that we ...

Customer Service Empowerment Brings Best Practices To Life: A Retail Banking-Credit Union Case Study

As a customer service consultant, I'm often asked to design and deploy customer service best practices–or behavioral ...